Help Center & FAQs

GlassPass Guides

These guides explain the various details of how GlassPass works for buyers, sellers, and browsers. We'll be consistently updating them and adding more!

How it Works

General walkthrough on the transaction process for both buyers & sellers.

Auctions Guide

Overview of auctions: bidding, listing, and instructions.

Unboxing Guide

How to film your unboxing video perfectly for guaranteed protection.

Shipping Guide

Best practices on packing & shipping an item in the most secure manner. Follow these steps to make sure it gets there safely and to be fully protected as a seller.

Payouts Guide

Overview of the Dots wallet, how payouts work, methods, timelines, and more.

Trusted Seller Guide

Benefits of TS Status, how to get it, and why it matters.

Tax Guide

How taxes work as a seller on GlassPass.

Fees Guide

Overview of fees when purchasing/selling for buyers or sellers.

Community Guidelines

General rules to follow when using GlassPass to maintain a safe & positive environment.

Prohibited Items

List of all items and listings that are not allowed on the platform.

GlassPass Policies

Rules and polices you agree to when using GlassPass.

Terms of Service

The master document of all documents.

Refund Policy

How refunds/returns work, when they're allowed or prohibited, and how to file disputes. Buyer and seller instructions included.

Privacy Policy

How we protect your data.