GlassPass Unboxing Guidelines

Why are there Unboxing Guidelines?

The GlassPass Unboxing Guidelines exist to protect buyers & sellers from fraudulent transactions. By properly documenting the unboxing process, you are verifying that the item arrived in the condition that you opened the box in. Without a proper unboxing video, we are unable to protect your purchases! You only need to send us the video if there is a problem.

What are the Unboxing Guidelines?

  1. Video must begin with box completely sealed and unopened, with all labels uncut and in-tact
  2. State the date, time, username, and listing name in the video
  3. Box must be shown in complete view of the camera at all times
  4. Before box is opened, show the labels, tape, and all sides of the box in clear view of the camera, and lift box into the air.
  5. Show all pieces of tape on box to verify the box is sealed. Show tape to make sure it wasn’t removed.
  6. When opening the box, remove all contents on camera and open all items in the package in frame. Show the entire inside of the box.
  7. Video must not have any edits or cuts, and must be the original copy.
  8. Pelicans or other foam-filled cases must be opened and shown on camera.


Do I need to send the unboxing video to GlassPass every time?

  • No. You only need to send GlassPass the unboxing video if there is a dispute with the transaction. The video is used as evidence to protect the buyer.

Where should I send the unboxing video if needed?

  • If there is a dispute, you can send the unboxing video and any additional pictures to We will reply ASAP to assist!

What if my unboxing video doesn't meet these guidelines?

  • You may be ineligible for a refund if the video doesn't provide sufficient evidence that the item broke before it arrived to you. It is extremely important to follow these rules and record a quality unboxing video to protect yourself. The unboxing video proves that the item was not damaged after it was received by the buyer.

Where should I set up my video camera?

  • We recommend having someone else record you opening the item to ensure the entire box and unboxing process are recorded.
  • If you don't have someone there, we recommend propping the camera up and recording yourself. Holding the camera while opening will result in a bad unboxing video.
  • Ensure the entire box is visible at all times, stated in the requirements above.

What if I forget to record an unboxing video?

  • If the item arrives safely, then the unboxing video is not needed.
  • If the item arrives broken or not as described, we will be unable to issue any sort of refund without an unboxing video. The unboxing video proves that the item was not damaged after it was received by the buyer.

If you have any additional questions, contact us at!