GlassPass Shipping Guide

Last Updated: 10/15/2026

When shipping an item sold through GlassPass, following this guide protects your package and your payout. You must pack your glass as safely as possible by following the packaging steps in this guide. Packaging requirements apply to every order, no matter how you ship.

Shipping Methods on GlassPass

There are two ways to ship an order, and your protections depend on which one you use:

GlassPass Shipping Labels

GlassPass Shipping Labels are still available only to Trusted Sellers for now, but we're releasing them to the public very soon.

Purchase your label directly through GlassPass at discounted rates from USPS, UPS, and FedEx. The buyer chooses at checkout whether to add shipping insurance, and signature confirmation is included automatically on orders of $750 or more and on all insured orders. If the buyer declines insurance, the buyer assumes the risk of carrier loss, theft, or damage, and you will still receive your payout as long as you packaged the item according to this guide. Insurance claims on these orders are filed by the buyer directly with the insurance provider.

Self-Shipping

Purchase your own label outside of GlassPass (at the post office, or through a label service like Pirate Ship or Shippo). On self-shipped orders, you carry the transit risk. If the item arrives broken or the package is lost, you will not receive your payout, and your route to recovering your loss is an insurance claim with your carrier. For this reason, on self-shipped orders you should always purchase postal insurance for the full value of the item.

To fully protect yourself on every order:

1. Follow all packaging steps described in this guide
2. Film and/or photograph the entire packaging and shipping process
3. If self-shipping: purchase postal insurance for the full value of the item
4. Require a signature on delivery for any order of $750 or more (included automatically with GlassPass Shipping Labels; you must add it yourself when self-shipping)
5. Enter the correct tracking number into GlassPass as soon as the item is shipped

How to Safely Package Your Item

Make sure to record and photograph the entire packaging process to protect yourself by proving you packaged your order to these standards in the case of a dispute.

Step 1: Supplies

These are all the supplies you'll need to package your glass safely. It's always better to use a lot of packaging materials, glass is fragile. The more bubble wrap & peanuts used, the safer the shipment will be. Thicker and bigger boxes are better than thin or small boxes: the item needs to have some extra space between each wall of the box.

Boxes

Box must have at least 2+ inches of space on all sides when the bubble wrapped item is placed inside. Bigger is always better. Most large glass tubes fit in 20"x12"x12" or
24"x12"x12" boxes.

Bubble Wrap

Use Small-bubble wrap for first 5 layers
Use Thick-bubble wrap for last 2 layers, and for extra padding

Packaging Peanuts & Filler

Fill 75% of the box with packing peanuts, or another cushioning box filler, just below the top.
Place item in center 2+ inches away from all sides
Fill the remaining 25% of space to the top, covering the item completely

Packaging Tape

Use multiple layers of tape on all sides of the box to ensure it stays tight
Use Fragile Stickers to seal the edges of the box that could be cut, for extra protection to ensure they're still intact upon arrival!

Remember, more is better when packaging your glass safely. Be smart, glass is fragile!

Step 2: Packaging the item

Small-bubble wrap the entire piece tightly with at least 5 layers. Items shouldn't be visible through the bubble wrap. More is always better.
Thick-bubble wrap, at least 2 layers covering all small-bubble wrap. Add extra padding at the top and bottom of the item, and around the walls of the box.
Repeat with any accessories. DO NOT leave any accessories in or attached to the item. All removable parts should be removed and packaged individually and placed into the box.
If using a hard case, there must be clean foam inside, and you must ensure that the item is perfectly placed within the foam. The piece should not move at all inside the foam, and the foam should not move at all inside the case. It's recommended to lightly fill any holes in the foam with peanuts for extra protection. If there is too much pressure on the piece, it can break even if packed well. The case itself should be closed and wrapped in the same process as above, with ample room around the case in a box filled with packaging material.

Step 3: Shipping the item

Recording the entire Packaging Process from beginning to end
1. Start with empty box, show how you fill it with packaging material
2. Show how you wrap the item(s) in bubble wrap and place it in the box, and fill the box with the rest of the packaging material
3. Show the taping & sealing of all sides, show all the seals, inside and outside the box on all sides
4. Include all the items being packed, show the items in the box, and the box getting sealed.
5. At the end, show all sides of the box carefully to verify the location and placement of tape. Include the label with addresses.
6. Record and document as much as possible to prove you sent it in good condition if a dispute occurs
Enter the Tracking Number into the app as soon as you get it
1. Make sure there's no typos & you select the correct carrier, or the order will go into "Shipping problem" which may delay your payout. A correct tracking number is vital to a smooth transaction! (Orders shipped with GlassPass Shipping Labels have tracking entered automatically.)

Supported Carriers

UPS
USPS
FedEx

Insurance, Tracking, and Signature

Orders Shipped with GlassPass Shipping Labels

Shipping insurance is offered to the buyer at checkout. If the buyer adds insurance, claims for loss or damage in transit are filed by the buyer directly with the insurance provider, and signature confirmation is automatically included. If the buyer declines insurance, the buyer assumes the risk of carrier loss, theft, and transit damage, and you will receive your payout provided you packaged the item according to this guide. Signature confirmation is included automatically on all orders of $750 or more. Your responsibility on these orders is simple: package to this guide's standards, document the packaging process, and ship promptly.

Self-Shipped Orders

You carry the transit risk. If you do not insure your package and it is lost or damaged, you will have no recourse to recover your loss, and you will not receive your payout. Always insure your package for the full value of the item. Most carriers offer built-in insurance up to $100 and relatively inexpensive coverage above that. Always keep records of the original mailing receipt, tracking number, and proof of insurance. If an item arrives broken and this guide was followed, you must file an insurance claim with your carrier. A self-shipped package is considered lost if it has been in transit more than 14 days beyond the carrier's estimated delivery date; at that point, submit a missing mail request with the carrier, and GlassPass will refund the buyer if the carrier does not resolve it within 72 hours of your request. GlassPass will help with any insurance or postal claims by providing documentation, but is not responsible for financial reparations on self-shipped orders.

Signature Requirements (all orders)

Signature confirmation is optional on orders under $750, and required on all orders of $750 or more. When self-shipping an order of $750 or more, you must add signature confirmation when purchasing your label; without it, you may be held liable if the buyer claims theft or non-receipt. On orders under $750 without a signature, you remain protected against non-delivery claims as long as tracking shows Delivered and you can provide a photo or screenshot of the shipping label showing the order's address.

Please contact us at [email protected] or DM us @support if you have any questions. Packaging requirements are the same for every order: if an item arrives broken or damaged due to inadequate packaging, or is not as described, you will not receive your payment regardless of shipping method or insurance. Pack your glass as safely as possible by following the steps in this guide.