You will not receive payment for your item if the item arrives broken or damaged, unless you and the other party decide on a different solution. You must pack your glass as safely as possible to ensure a safe arrival by following the steps outlined in this Shipping Guide.
You must complete the 5 following items to fully protect yourself:
Follow all steps in this guide
Film and/or photograph entire packaging/shipping process
Get postal insurance
Require adult signature
Enter correct tracking number into GlassPass when item is shipped
Boxes
All items must have at least 2 inches of space on all sides of the tube when inside the box for maximum protection. If an item is 16” tall, the box must be at least 20”. Most large glass tubes fit in 20”x12”x12” or 24”x12”x12” boxes.
It is always safer to use a bigger box than a box that's too small.
You can buy boxes at:
Your local shipping store (UPS, USPS, and Fedex all sell packaging supplies).
Peanuts
Packaging peanuts are required to fill the entire empty space of the box, completely covering the bubble-wrapped items inside. We recommend adding a layer of thick large-bubble bubble wrap, air-puffs, or a foam packaging material along the inside walls of the box to protect the base and mouth of the piece.
You can buy peanuts at:
Your local shipping store (Fedex, UPS, USPS, etc)
Bubble Wrap
Multiple layers of small-bubble and large-bubble bubble wrap are required around all parts of the item, including mouthpiece and base. We strongly recommend at least 5 small bubble wrap layers on the inside and 2 large bubble wrap on the outside. It should be impossible to see the item and its shape through the bubble wrap. More bubble wrap is always better!
You can find bubble wrap at:
Your local shipping store or Amazon, Walmart, Fedex, UPS, USPS, etc. We always save bubble wrap to reuse!
Packaging Tape
Multiple layers of packaging tape on all sides of the box are required to ensure package safety. Packaging tape can be found at any shipping store, hardware, store, or any store mentioned above. The best tape for cardboard boxes is "Scotch Box Lock Shipping Tape" available on
Fragile stickers on
Bubble Wrapping: Layers
First, use small-bubble wrap to wrap the item tightly with multiple layers. The entire item, including all extruding parts, are wrapped in at least 5 layers of bubble wrap. At the end, the item shouldn't be visible through the bubble wrap. More is always better.
Next, wrap the item in 1-2 layers of thick-bubble bubble wrap, completely covering all small-bubble wrap. Add extra padding at the edges of the box with thicker layers for added protection.
Finally, repeat these steps for all accessories. DO NOT leave any accessories in or attached to the item. All removable parts should be removed and packaged individually and placed into the box.
Peanuts and Box Filler
Before placing any items in the box, fill the box about 20-30% with peanuts to create a bottom layer. When the item is fully wrapped, put in on top of the bottom layer. Fill all 4 sides around the item completely, with extra padding on the ends of the box. Then fill the rest of the space with peanuts so you can't see the item.
We recommend adding other soft packaging materials such as foam or air puffs along the edges of the box for added protection.
Sealing the Box
Now that the item is inside and the box is filled to the top with peanuts, the next step is to seal the box.
Close all remaining sides of the box and seal them tightly with 2-3 layers of packaging tape on all open sides of the box.
Add "Fragile" stickers on all sides, especially over the edges of the box that can be cut open. If a fragile sticker is cut open, it may be a sign your item was tampered with.
Remember to taking photos and videos of the packagining process and the box before it leaves your posession. Once all of this is done, you’re ready to ship!
Note: If you’re shipping an item in a box with foam cutouts such as a Pelican or other cases, or a branded cardboard box with foam inserts, you must place the foam box inside of another box with proper packaging peanuts and tape.
Use
IF YOU DO NOT INSURE, TRACK, AND REQUIRE AN ADULT SIGNATURE FOR YOUR PACKAGE, YOU WILL NOT HAVE RECOURSE SHOULD YOUR ITEM GET LOST OR DAMAGED. YOU SHOULD ALWAYS INSURE YOUR PACKAGE FOR THE COST OF THE ITEM. MOST SHIPPING SERVICES OFFER BUILT-IN INSURANCE UP TO $100 OR RELATIVELY INEXPENSIVE INSURANCE AND TRACKING. WE CAN HELP WITH ANY INSURANCE POSTAL CLAIMS. Always keep records of the original mailing receipt, tracking number, and proof of insurance. If an item arrives broken and these rules are followed, you must file an insurance claim with the postal carrier. GlassPass will attempt to help but is not responsible for any financial reparations.
Please contact us at
You must complete the 5 following items to fully protect yourself: