GlassPass Shipping Guide

Last Updated: 01/01/2024

When shipping an item sold through GlassPass, following this shipping guide will protect your package as much as possible. Postal insurance handles lost packages. Signatures ensure the buyer gets the item. You must pack your glass as safely as possible to ensure a safe arrival by following the steps outlined in this Shipping Guide.

You must complete the 5 following items to fully protect yourself:

Follow all steps described in this guide
Film and/or photograph entire packaging & shipping process
Purchase postal insurance for the value of the item
Require an adult signature on arrival to ensure buyer receives item
Enter correct tracking number into GlassPass when item is shipped

How to Safely Package Your Item:

Make sure to record and photograph the entire packaging process to protect yourself by proving you packaged your order to these standards in the case of a dispute.

Step 1: Supplies

These are all the supplies you’ll need to package your glass safely. It’s always better to use a lot of packaging materials – glass is fragile. The more bubble wrap & peanuts used, the safer the shipment will be. Thicker and bigger boxes are better than thin or small boxes: the item needs to have some extra space between each wall of the box.

Boxes
- Box must have at least 2+ inches of space on all sides when the bubble wrapped item is placed inside. Bigger is always better. Most large glass tubes fit in 20”x12”x12” or 24”x12”x12” boxes.
Bubble Wrap
- Use Small-bubble wrap for first 5 layers
- Use Thick-bubble wrap for last 2 layers, and for extra padding
Packaging Peanuts & Filler
- Fill 75% of the box with packing peanuts, or another cushioning box filler, just below the top.
- Place item in center 2+ inches away from all sides
- Fill the remaining 25% of space to the top, covering the item completely
Packaging Tape
- Use multiple layers of tape on all sides of the box to ensure it stays tight
- Use Fragile Stickers to seal the edges of the box that could be cut, for extra protection to ensure they're still intact upon arrival!

Remember, more is better when packaging your glass safely. Be smart, glass is fragile!

Step 2: Packaging the item

Small-bubble wrap the entire piece tightly with at least 5 layers. Items shouldn't be visible through the bubble wrap. More is always better.
Thick-bubble bubble wrap, at least 2 layers covering all small-bubble wrap. Add extra padding at the top and bottom of the item, and around the walls of the box.
Repeat with any accessories. DO NOT leave any accessories in or attached to the item. All removable parts should be removed and packaged individually and placed into the box.
If using a hard case, there must be clean foam inside, and you must ensure that the item is perfectly placed within the foam. The piece should not move at all inside the foam, and the foam should not move at all inside the case. It’s recommended to lightly fill any holes in the foam with peanuts for extra protection. If there is too much pressure on the piece, it can break even if packed well. The case itself should be closed and wrapped in the same process as above, with ample room around the case in a box filled with packaging material.

Step 3: Shipping the item

Recording the entire Packaging Process from beginning to end
1. Start with empty box, show how you fill it with packaging material
2. Show how you wrap the item(s) in bubble wrap and place it in the box, and fill the box with the rest of the packaging material
3. Show the taping & sealing of all sides, show all the seals, inside and outside the box on all sides
4. Include all the items being packed, show the items in the box, and the box getting sealed.
5. At the end, show all sides of the box carefully to verify the location and placement of tape. Include the label with addresses.
6. Record and document as much as possible to prove you sent it in good condition if a dispute occurs
Enter the Tracking Number into the app as soon as you get it
1. Make sure there’s no typos & you select the correct carrier, or the order will go into “Shipping problem” which may delay your payout. A correct tracking number is vital to a smooth transaction!
Get a signature & postal insurance for the full amount (see below for more details)
1. The signature ensures the buyer receives the package upon delivery
2. The insurance protects you in case the postal carrier loses the package, or its damaged in transit.

Supported Carriers

UPS
USPS
FedEx (most expensive)

INSURANCE, TRACKING, AND SIGNATURE

IF YOU DO NOT INSURE, TRACK, AND REQUIRE AN ADULT SIGNATURE FOR YOUR PACKAGE, YOU WILL NOT HAVE RECOURSE SHOULD YOUR ITEM GET LOST OR DAMAGED. YOU SHOULD ALWAYS INSURE YOUR PACKAGE FOR THE COST OF THE ITEM. MOST SHIPPING SERVICES OFFER BUILT-IN INSURANCE UP TO $100 OR RELATIVELY INEXPENSIVE INSURANCE AND TRACKING. WE CAN HELP WITH ANY INSURANCE POSTAL CLAIMS. Always keep records of the original mailing receipt, tracking number, and proof of insurance. If an item arrives broken and these rules are followed, you must file an insurance claim with the postal carrier. GlassPass will attempt to help but is not responsible for any financial reparations.

Shipping Insurance

Shipping Insurance Requirement:
1. Every seller must add shipping insurance to each shipment made through GlassPass.
2. The cost of shipping insurance should be factored into the item's price or be presented as a separate fee to the buyer during the checkout process.
3. Shipping Insurance must cover the full value of the item being shipped.
Disputes and Shipping Insurance:
1. In the event of a dispute related to shipment, where shipping insurance is involved, the seller is responsible for initiating the insurance claim with the associated shipping provider.
2. The shipping provider may require specific information and documentation to process the insurance claim. GlassPass will cooperate fully with sellers by providing any necessary information or documentation to aid in the insurance claim process.
Resolution and Compensation:
1. A shipping insurance claim is the appropriate channel for a seller to seek reimbursement for a broken or damaged item during shipment.
2. Once the insurance claim is successfully processed by the shipping provider, the seller will receive compensation for the insured value of the item from the shipping provider.
3. The compensation received through the insurance claim is the primary method for sellers to recover their financial loss in case of damage or loss during shipment.

GlassPass assumes no direct responsibility for the outcome of shipping insurance claims or the resolution of disputes between sellers and shipping providers. However, we will provide necessary assistance and support to sellers during the process.

By using GlassPass, sellers agree to comply with this shipping insurance policy and understand that they are responsible for securing appropriate insurance coverage for all shipments.

Please contact us at support@glasspass.com or DM us GlassPass @support if you have any questions.You will not receive payment for your item if the item arrives broken or damaged, unless you and the other party decide on a different solution. You must pack your glass as safely as possible to ensure a safe arrival by following the steps outlined in this Shipping Guide.